How To… deal with difficult co-workers.
Maybe they have some annoying habits, maybe they make gossip their everyday language, maybe they’re always trying to push your buttons. Most people have had that one person who is impossible to get along with, and there are ways to handle those situations effectively.
Stay calm. If you can’t stay calm in your interactions with them, there is almost no hope for any kind of peace. If you stay calm and remain positive and open-minded, then they can’t engage you and the interaction remains level-headed.
- Don’t avoid it. When there is a situation between two co-workers, a conversation is necessary to return to worker efficiency. Focus on the issue at hand until a solution is found. A mediator, if necessary, may need to be brought in.
How To… stand up against piling work that’s outside of your job description.
You’ve happily lended a hand to your boss, however, your boss seems to be passing a lot of their work to you lately and the additional work you’re becoming responsible for is overwhelming. Your once happy and gracious offer to help with work has disappeared and you want to tell your boss that you’re not able to take on their work anymore.
Stay calm and respectful. Outbursts, anger and passive-aggressive comments won’t result in a beneficial conversation. It will likely anger him/her and put them on the defense.
Ask for clarification around your role. Explain that with the added work, it’s becoming increasingly difficult to do the job you were hired to do. Ask your boss for priority, and that it’s a realistic workload. This should result in your boss lifting the load placed on your shoulders. However, if this is a habit your boss can’t break, or they react negatively to your response, it may be necessary to speak to HR.
How To… handle making a mistake.
Mistakes happen. Whether they are big or small, if they are noticed by others, they can be awfully humiliating. Owning up to your mistakes and working to salvage a situation shows not only maturity, but it shows dedication to your organization.
Be honest and prepare to fix it. Hiding a mistake may seem tempting, but the risk of the problem having an impact elsewhere is too great to ignore. If the mistake is salvageable, make the necessary effort to fix the situation. If the mistake is not salvageable, remember to stay calm to remain rational and reasonable. Prepare to contact the appropriate person and explain your situation and your ideas. Your ability to admit your mistake and act to fix it will reflect your commitment to the company and your character.
- Learn from it. Going forward, you’ll know what works and what doesn’t. You may not be able to learn how to avoid all mistakes, however this may lead you to be very cautious in similar situations going forward. Your experience will also act as an example if you encounter another issue in the future.